Support & care pods
On-demand support, monitoring and fast iterations.
Launch is the start. Our care pods monitor your product, ship fixes and improvements every week, and respond fast when something breaks, so your team can focus on the business.
- 0124/7 uptime monitoring
- 02Security patches and updates
- 03Same-day responses
- 04Monthly improvement sprints
Tools we use
- UptimeRobot
- Sentry
- GitHub
- Cloudflare
01 — What we do
Support & care pods, end to end
Dedicated teams that keep your sites and apps secure, updated and improving, with real humans and same-day responses.
- 01
Launch support
Extra hands for the weeks around a launch to catch issues and ship quick wins.
- 02
Growth and maintenance retainers
A steady monthly pod for updates, new features and experiments.
- 03
Emergency response
Uptime monitoring with proactive alerts and rapid response for active retainers.
- 04
Security and updates
Plugin, framework and dependency updates, backups and security audits.
- 05
Performance tuning
Regular speed and Core Web Vitals checks with fixes before they hurt conversions.
- 06
Backlog and sprint planning
We groom your backlog, plan sprints and report on what shipped.
02 — Deliverables
What you get
Every engagement ends with working software or content in production, documentation your team can use, and a clear plan for what’s next.
- Monitoring and alerting setup
- Monthly maintenance report
- Priority support channel
- Backups and security checks
- Sprint plan and release notes
03 — Related work
See it in action
How we work
A clear process, from first call to measurable launch
Weekly standups, transparent dashboards and proactive communication. You always know what's shipping and why.
- 01
Discover & align
Workshops with your stakeholders to agree on scope, success metrics and the shortest path to launch.
- Business and audience research
- Scope and success metrics
- Roadmap, team and budget
- 02
Design & build
Interactive prototypes early, then weekly sprints with demos, QA and documentation. No surprises.
- Prototypes you can click
- Weekly sprint demos
- QA on real devices
- 03
Launch & iterate
Go-live support, analytics and growth experiments. We stay beyond launch and keep improving.
- Smooth deployment
- Analytics and monitoring
- Ongoing improvement plan
FAQ
Support & care pods: common questions
Can’t find your answer? Email hello@proindies.com or message us on WhatsApp.
Can you support a site you didn't build?
Yes. We start with a short audit, fix anything critical, then take over routine maintenance.
How fast do you respond?
Same business day for standard requests. Active retainers get 24/7 monitoring and emergency response.
Explore more
Other services
Let's build together
Ready to get started?
Book a free 45-minute strategy session. We'll scope the work, timeline and budget with you, or reply to your brief within 48 hours.
hello@proindies.com